Best Customer Service

Sponsor: The Lensbury

The Lensbury is a four star hotel, conference centre and premium leisure club, situated in 25 acres of grounds on the banks of the river Thames at Teddington with 171 ensuite bedrooms, a purpose built public conference centre and extensive leisure facilities, it is a fabulous venue for any event. The Lensbury’s newly refurbished leisure centre includes a 25m indoor swimming pool, with superb views over Teddington Lock, 19 tennis courts, fully­ renovated equipped gym, thermal suite, spa, watersports centre, heavy weights room, rugby pitch and over 100 exercise classes per week. No wonder RWC 2015 chose it as an official Team Base for the All Blacks and the Springboks.The Lensbury has been a part of the community for 95 years and has won The Richmond Business CSR Award twice in recognition of the part it plays in supporting charities, schools and employing local staff. The multi award winning team at The Lensbury are proud to be sponsoring the Customer Service Award and actively encourage you to enter this and the other fantastic Awards.

Entry Guidelines:

To enter you need to be a business or organisation in Richmond upon Thames or do significant work in the borough. When completing the entry forms please use metrics for example proportion of turnover, %, numbers in your evidence – this will assist in the judging. All sizes of businesses and organisations are invited to enter and all will be judged according to their size. If you do not have all the answers you could still win – our independent judges will judge you fairly. The number of characters allowed per question indicates the maximum – by no means do you have to use all of these to answer the questions fully. Please attach any additional evidence such as press releases or testimonials or confidential business balance sheets to support your entry. Prior to entering, please pay the entry fee using the button below and note that each entry fee paid entitles the business to 2 seats at the awards ball.

Prior to entering the Awards this year, please pay the entry fee using the PAY ENTRY FEE button below. This entitles your business to: enter multiple 2021 Richmond Business Awards; 2 tickets to attend The Summer Awards Ball, so you and your colleagues can enjoy the fun event including a drinks reception by the iconic Twickenham Rugby pitch, fine dining and dancing in the stunning on trend The Lock; and last but not least so you can pick up your Award should you win. Before paying the fee, join the Richmond Chamber of Commerce to access the subsidised Awards Entry Fee, the extensive business network, compelling advertising and PR packages, free mentoring services, varied weekly events, facilitation services and more. These Entry Fee seats can be added to a table for 10 should you wish to purchase a table so that we can accommodate tables of 12. Please note that the entry fee is paid only once and entitles your business or organisation to enter multiple Awards.

If you have any questions about entering any of the categories, the process or anything else please contact us at and the team will be delighted to assist you.

Entry Form for Category: Best Customer Service

    Your Name

    Your Job Title

    Your Email

    Your Phone Number (mobile and/or landline)

    Name of business or organisation

    Please indicate your business sector, type of activity, approximate turnover & no. of employees

    1. Is your business or organisation either based or trade significantly within The Borough of Richmond upon Thames - 20 words

    2. What is the organisation's philosophy on Customer Service? 200 words

    3. How is this philosophy communicated and promoted to all stakeholders? 200 words

    4. How does your Customer Service philosophy impact your organisation functional and support teams? 500 words

    5. How is Customer Service used for the organisation's continuous improvement? 500 words

    6. What is the impact of Customer Service on your organisation's financial bottom line? 200 words

    7. How are your Customers involved in the strategic direction of your organisation? 500 words

    8. Please describe how your business responded to Covid: any innovation or diversification to reach new sectors or customers; health and safety measures applied to keep everyone safe; how directors maintained and enhanced communications during lockdown; and any other improvements made as a direct result of the pandemic.

    9. Who will collect the Award at the awards ceremony should you win?

    Please upload your company logo and any other documents relevant to your entry here (max. 2Mb)