Award for Best Customer Service

Sponsor: The Lensbury

The Lensbury is a four star hotel, conference centre and premium leisure club, situated in 25 acres of grounds on the banks of the river Thames at Teddington. With 171 ensuite bedrooms, a purpose built public conference centre and extensive leisure facilities, it is a fabulous venue for any event.

The Lensbury’s newly refurbished leisure centre includes a 25m indoor swimming pool, with superb views over Teddington Lock, 19 tennis courts, fully¬≠ equipped gym, thermal suite, spa, Watersports Centre, heavy weights room, rugby pitch and over 100 exercise classes per week. No wonder RWC 2015 choose it as an official Team Base for the All Blacks and the Springboks.

The Lensbury has been a part of the community for 95 years and has won The Richmond Business CSR Award twice in recognition of the part it plays in supporting charities, schools and employing local staff. The multi award winning team at The Lensbury are proud to be sponsoring the People’s Choice Award and actively encourage you to vote for your favourite business.

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Entry Guidelines:

To enter you need to be a business or organisation in Richmond upon Thames or do significant work in the borough.
When completing the entry forms please use metrics for example proportion of turnover, %, numbers in your evidence – this will assist in the judging. All sizes of businesses/charities are invited to enter and all will be judged according to their size. If you do not have all the answers you could still win – our independent judges will judge you fairly. The number of characters allowed per question indicates the maximum – by no means do you have to use all of these to answer the questions fully. Any additional questions about entering any of the categories please contact ceo@richmondchamberofcommerce.co.uk.

Entry Form for Category: Best Customer Service

Your Name

Your Job Title

Your Email

Your Phone Number (mobile and/or landline)

Name of business or organisation

Please indicate your business sector, type of activity, approximate turnover & no. of employees

1. Is your business or organisation either based or trade significantly within The Borough of Richmond upon Thames - 20 words

2. What is the organisation's philosophy on Customer Service? 200 words

3. How is this philosophy communicated and promoted to all stakeholders? 200 words

4. How does your Customer Service philosophy impact your organisation functional and support teams? 500 words

5. How is Customer Service used for the organisation's continuous improvement? 500 words

6. What is the impact of Customer Service on your organisation's financial bottom line? 200 words

7. How are your Customers involved in the strategic direction of your organisation? 500 words

Please upload your company logo and any other documents relevant to your entry here (max. 2Mb)